by Ron McMillan, Joseph Grenny, Kerry Patterson | Publisher: McGraw-Hill | Release Date: August 2011 | ISBN: 9780071804745

The New York Times and Washington Post bestseller that changed the way millions communicate“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People“The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations.”—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:Prepare for high-stakes situationsTransform anger and hurt feelings into powerful dialogueMake it safe to talk about almost anythingBe persuasive, not abrasive

1. Opener 00:00:20
2. Foreword to the Second Edition 00:01:42
3. Foreword to the First Edition 00:06:11
4. Preface 00:04:28
5. Chapter 1: What's a Crucial Conversation? 00:29:33
6. Chapter 2: Mastering Crucial Conversations 00:23:31
7. Chapter 3: Start with Heart 00:31:15
8. Chapter 4: Learn to Look 00:27:30
9. Chapter 5: Make It Safe 00:51:56
10. Chapter 6: Master My Stories 00:50:18
11. Chapter 7: State My Path 00:41:12
12. Chapter 8: Explore Others' Paths 00:36:58
13. Chapter 9: Move to Action 00:18:57
14. Chapter 10: Yeah, But 00:33:34
15. Chapter 11: Putting It All Together 00:16:29
16. Afterword: What I've Learned About Crucial Conversations in the Past Ten Years 00:13:25
17. Endnotes 00:00:43