Conflict is a common, inevitable part of life. It exists because people don’t always get along or agree. Because conflict is a normal part of everyone’s life, conflict resolution, or the ability to resolve conflicts effectively, is a crucial skill for everyone to have.

Description

“Sometimes, God doesn’t send you into a battle to win it; he sends you to end it.”

― Shannon L. Alder

"Sometimes you need conflict in order to come up with a solution. Through weakness, oftentimes, you can't make the right sort of settlement, so I'm aggressive, but I also get things done, and in the end, everybody likes me."

― Donald Trump

Everyone experiences conflict and has a choice about whether or not to resolve it effectively. When conflict is resolved effectively, it leads to many benefits, such as accomplishing goals and strengthening relationships.

But conflict can also be damaging. If handled ineffectively, conflict can quickly turn into personal dislike, and even lead to a breakdown of relationships.

So, let's learn together about positive and negative aspects of conflict, types and stages of conflict, and how to manage anger and stress during conflict.

Enroll in course today!

• Teams and individuals who need additional skills to work through conflict situations
• Managers who need to coach and mediate conflict with employees

Course content

• Conflict Resolution Masterclass
  • Introduction To The Course
  • Defining Conflict
  • Types of Conflict
  • Positive and Negative Aspects of Conflict
  • The Stages of Conflict
  • Using LECSR to Resolve Conflict
  • Other Ways to Resolve Conflict
  • Using Mediation and Facilities
  • Your Personal Skill Set
  • Problem Solving Tools
  • Managing Anger
  • Managing Stress
  • In Conclusion