This course explores how to support cloud users by tackling common sign-in, password, and license issues. It also explains how to troubleshoot Office 365 and Office 2016 issues; shows how to handle Office 365 SharePoint problems, including browser support, ActiveX issues, service outages, and planned maintenance; and outlines requirements for Skype for Business Online and OneDrive for Business. The course covers objectives for the Microsoft Certification Cloud Fundamentals exam (98-369), focusing on topics related to supporting users. If you're an IT professional responsible for your company's cloud operations, and you're currently pursuing this certification, this course can help you enhance your skills and approach the exam with confidence.