Receptionists are often the first employee of an organization to have contact with a customer or client.

Description

A corporate receptionist serves as the greeter, information provider, and message taker for incoming calls. Knowledge of the company and its staff enables proper direction of inquiries.

To be successful, the corporate receptionist needs training on:

• Answering telephone calls and take messages or forward calls

• Scheduling and confirming appointments and maintain calendars

• Greeting and welcoming customers, clients, and other visitors

• Entering customer data and send business correspondence

• Copying, filing, and maintaining paper or electronic documents

At the core of position, the corporate receptionist provides customer service, so he or she needs basic customer service training.

Training must focus on the importance of a positive attitude and how appearance, voice inflection and listening skills impact the success of the position. Receptionists also need training on defusing difficult situations, handling angry callers, and emergencies.

They need good organizational skills to manage their diverse responsibilities.

So, do you think this is a career for you? If yes, let's get started.

Just click on "Enrol Now" and I'll see you inside!

• Corporate Receptionists
• Hotel Receptionists
• Medical Receptionists
• Legal Receptionists
• Anyone interested in being a professional receptionist

Course content

• Module 1 - Receptionist Roles and Duties
  • Welcome on Board!
  • Role of a Receptionist
  • Skills Needed to Become a Receptionist
  • Importance of a Receptionist
  • Front Desk Receptionists Roles and Duties
  • Legal Receptionists Roles and Duties
  • Medical Receptionists Roles and Duties
• Module 2 - Receptionist Skills and Organization
  • Communication Skills for a Receptionist
  • The Right Attitude, Information and Message
  • Telephone Skills: 4 Rules
  • Listening Skills
  • Taking Messages
  • Presenting & Appearance
  • Confidentiality Checklist
  • Being Organized as Receptionist
• Module 3 - Telephone Etiquette
  • Aspects of Phone Etiquette
  • Using Proper Phone Language
  • Eliminate Phone Distractions
  • Inbound Calls
  • Outbound Calls
  • Handling Rude or Angry Callers
  • Handing Interoffice Calls
  • Handling Voice Messages
  • Correcting Poor Telephone Etiquette
• Module 4 - Conflict Resolution at Workplace
  • Defining Conflict
  • Types of Conflict
  • Positive and Negative Aspects of Conflict
  • The Stages of Conflict
  • Using LECSR to Resolve Conflict
  • Other Ways to Resolve Conflict
  • Using Mediation and Facilities
  • Your Personal Skill Set
  • Problem Solving Tools
  • Managing Anger
  • Managing Stress
  • In Conclusion
• Module 5 - Dealing with Difficult People
  • Introduction to the Course
  • Reciprocal Relationships
  • The Agreement Frame
  • The Ten Commandments
  • Preventing Problems & Changing Yourself
  • Causes of Difficult Behavior
  • The Five-Step Process
  • Managing Anger
  • De-stress Options Helping You to Keep Calm
• Module 6 - Ultimate Note Taking System
  • Introduction to the Course
  • Preparation
  • Setting the Mood
  • Note Taking Methods
  • Asana
  • Evernote
  • Audio Players
  • Editing and Revising Notes
• Module 7 - Communication Skills
  • Introduction to the Course
  • Ten Commandments of Positive Relationships
  • Self-Awareness affects Your Self-Image
  • Communication & Barriers - Part 1
  • Communication & Barriers - Part 2
  • Asking Good Questions
  • Listening Skills
  • Body language & Frame of Reference
  • Johari Windows
  • Five Approaches to Relationship
  • Self-attitude and Persuasion
  • Assertiveness
• BONUS: Business Etiquette
  • Introduction to the Course
  • Fear of Embarrassment
  • The Handshake
  • Business Card Etiquette
  • The Skill of Making Small Talk
  • Making That Great First Impression
  • Dress for Success
  • Business Dining
  • Demonstration of Business Dining
  • Telephone Etiquette
  • Meetings Etiquette
  • Netiquette: Don’t Send and Offend