Once your users are up and running with Office 365, they may experience more complex issues related to printing, version compatibility, and startup. This course provides Level 1 IT administrators with an overview of common end-user support requests related to Office 365. Learn how to fix Word formatting issues, find lost and damaged files and databases, troubleshoot audio and video calls on Skype, reset OneNote notebooks that just won't sync, and connect to different mailboxes in Outlook. Plus, get solutions to common problems with Access, Excel, PowerPoint, Power BI, Visio, Project, Delve, Publisher, and Sway. Microsoft solutions expert Sharon Bennett will make sure you have the answers to your users' most frequent questions—before they even ask.