Health Services Management: A Case Study Approach provides an overview of management and organizational behavior theory by inviting readers to analyze and respond to common managerial predicaments. The book includes a mix of vignette-style and data-driven cases, each of which enables readers to hone their management skills by navigating challenges that, just as in real life, do not have a single “right” answer.

This 12th edition contains 54 cases, 18 of which are new and address timely issues such as the following:

Managing virtual team members Confronting racism and disparities in care Launching diversity, equity, and inclusion initiatives Adapting to crises such as the COVID-19 pandemic Sustaining a population health improvement program Addressing employee burnout and turnover

This updated edition arranges its cases into five parts: one section focusing on the fundamentals of becoming a healthcare manager and four sections highlighting values and culture, organizational focus, performance evaluation, and authority and responsibility. Each part begins with a discussion of the management theories and principles that are presented in the ensuing cases.