Multiple order status is created for refund and exchange process as refund-requested, refund-approved, refund-canceled, exchange-requested, exchange-approve, exchange-canceled. As refund and exchange process run order status is changed. When a customer sends a refund request for an order product then order status become Refund Requested, when product refund request is approved then order status become refund approved and when product refund request is canceled then order status become refund canceled. When a customer sends an exchange request for an order product then order status become Exchange Requested when product exchange request is approved then order status become Exchange approved and when the product exchange request is canceled then order status become exchange canceled.