Do you have a hard time maintaining good manners and being considerate at work? It might be your attitude. When we look at acting with kindness and politeness as a burdensome obligation rather than something we want to do, we set ourselves up for unconsciously behaving badly.

In this class, you’ll learn how to:

 

• Approach etiquette as an opportunity rather than an obligation.
• Recognize organizational costs and address them.
• Identify the most likely instigators and take action.
• Provide leadership on courtesy at work.
• Identify emotional responses and take intentional action.
• Interrupt negative feedback loops caused by bad behavior.