It’s always important to know the right thing to say in various situations, but it’s particularly important at work. Getting tongue-tied or putting your foot in your mouth when speaking to a work colleague or superior could get you into trouble and impact your ability to thrive in your career.

In this class, you’ll learn how to:

 

• Communicate with everyone in your professional arena, from bosses to direct reports, vendors to clients.
• Avoid miscommunication when possible and recover from it when you can’t.
• Go from people-pleaser to self-respecting professional.
• Know the right thing to say at the right moment.
• Take time to assess the situation before making your response.
• Know when to speak and when to stay quiet.
• Decide whether a written or a verbal response is more appropriate.