What you'll learn

If you are an end user, how to fix the most common issues with your office PC that would normally require contacting IT support
If you work on a helpdesk, how to fix the most common issues that end users usually contact you about
A quick overview into GDPR and how it affects you as an end user
How to setup network printer objects yourself
How to correctly setup your monitors so they are the correct way around when moving your mouse

Requirements

To be able to use a computer in an office environment as an end user (i.e. be able to use Office applications and browse the internet)

Description

Computer basics / desktop support training course which assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT essentials of desktop support issues that can come up in a company computer network on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages. Some examples of included modules are as follows:


Physical Checks

When Your PC is Slow

Identify Your Operating System

Hostnames and IP address

Monitor Settings Overview

Who this course is for:

People who use computers on a daily basis but would like to be able to solve basic issues themselves without having to ring IT support

Homepage: https://www.udemy.com/course/it-basics-for-end-users-and-helpdesk-staff/