What you'll learn

How to deliver effective voice of the customer activities and exercises

How to deliver effective voice of the customer tools and techniques

You will understand how to grasp your customer needs and wants better

You will be able to improve customer satisfaction scores

Better customer journeys and experiences can lead to more sales of your products and services

Ensuring your customers feel listened to will improve your customer retention metrics

You'll be able to build better KPIs and SLAs, designed with your customer wants in mind

Increase customer engagement with your products and services, generating more useful feedback and insight

Become a customer centric organization, something customers, consumers and clients REALLY appreciate

Learn knowledge you can spread across other parts of your organization