Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices

What you'll learn

Describing the ITIL framework

Understanding real-world examples

Applying ITIL 4 to your organization

Discuss ITIL 4 concepts with confidence

Requirements

No prerequisites (we will teach you everything you need to know)

A desire to learn

Description

IT Service Management

helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The ITIL® framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

This course provides an introduction to service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service.

As a free bonus, there is also a complete section of the course dedicated to the new

ITIL 4 Foundation certification exam

, which is the

entry-level certification

in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.

Please note, this course is NOT a complete textbook replacement and DOES NOT cover the entire ITIL 4 Foundation exam objectives in-depth. This course is designed to

introduce

you to the concepts of service management and one ITSM best practice framework in order for you to determine if studying for the

ITIL 4 Foundation

certification is right for you.

Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.

The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.

Who this course is for

Students who require a basic understanding of the ITIL framework

Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations

IT professionals or others working within an organization that utilizes ITIL and who need understand the framework to contribute to an ongoing service improvement

Anyone who has an interest in the ITIL framework