This course provides a comprehensive guide to troubleshooting a range of Windows 11 issues for IT professionals–especially help desk professionals. Microsoft MVP Brien Posey covers intermediate level troubleshooting best practices and guidance specific to tools. Brien focuses mainly on the various troubleshooting tools that Microsoft has built right into the Windows operating system, like the Reliability Monitor, Steps Record, Event Viewer, and the Windows Security Console. Learn how to effectively engage in remote troubleshooting, how to troubleshoot system services and devices, check system integrity, and more.