Do you know which documents to keep, and how long to keep them? A solid document-retention policy can preserve knowledge, prevent liabilities, and keep you compliant with government regulations. 

Workplace conflict is inevitable. But it doesn't have to end badly. In this course, author and conflict expert Craig Runde helps you manage workplace conflict more effectively. He first explains the dynamics that create conflict, and helps you become aware of what your conflict response is. Once you are aware of how conflict arises, learn some practical steps you can take to manage your emotions and engage with others constructively. 

Take advantage of Word's Mail Merge feature to save time building customized documents. This course offers tutorials on creating personalized letters, envelopes, labels, and even email messages. Author Gini Courter shows how to connect to data sources in Access, Outlook, and Excel; create new data sources; add attachments to merged email messages; use IF…THEN…ELSE and other rules for advanced mail merges; and troubleshoot Mail Merge issues.

Fear your memory is failing? The truth is, memory is not a finite resource. With techniques like repetition, association, and visualization, you can improve your memory before it starts to fade. This fascinating course shows viewers of all ages how to improve their recall.

Conquer some of the most daunting features in Microsoft Excel once and for all. In this version of his popular course, designed specifically for Excel for Mac users, author Dennis Taylor demystifies some of the most challenging of the 300+ formulas and functions in Excel, and shows how to put them to their best use. Dennis covers key shortcuts, the IF and LOOKUP functions for search and data retrieval, the statistical and math functions, and the date, time, and text functions that make formatting easier. He also covers combining functions to extend their power. These practical examples transition effortlessly to real-world scenarios. 

Office 2013 themes make branding easy, and templates help Office users to implement your themes. This course shows how to create effective themes that can be distributed and used in every Office app. Start by creating a theme in PowerPoint: choosing your color palette, fonts, and effects. Then see how to apply the theme to a PowerPoint template and lock down the slide layout. Author Gini Courter also shows how to access your theme from Word and Excel templates, and distribute the templates to others. The course ends in Outlook, where Gini shows how to set up stationery and signature options.