Email, calendar, contacts, and videoconferencing are some of the most important services in Office 365—but they don't come configured perfectly straight out of the box. To satisfy end users, you need to know how to configure the advanced options in Exchange Online and Skype for Business Online. Follow along with instructor Sharon Bennett and learn how to set up and manage secondary email addresses, shared mailboxes, groups, personal archives, automatic retention policies, and Skype presence and services. These are the power settings that network admins need to know to keep users happy—and pass the corresponding domain of Microsoft Exam 70-347: Enabling Office 365 Services.