Have you ever had the unpleasant feeling of having to find a present for someone, but not knowing what to buy? 99% of the time, that kind of uncertainty stops your customers from completing their order. The same happens on your shop. Customers come to purchase a present, browse the catalogue in search for an idea, but they are not sure about what the receiver would like most and have many doubts: how does the refund policy work in case the product is not well received? Or if the size was not the right one? And what happens if it did not arrive on time?