Table of Contents

1. Getting Started
   • Getting Started 00:01:49
2. Preparing for Change
   • Preparing for Change 00:01:50
   • Preparing for Change Case Study 00:00:22
3. Identifying the WIIFM
   • Identifying the WIFM 00:01:55
   • Identifying the WIFM Case Study 00:00:39
4. Understanding Change on an Individual Level
   • Understanding Change 00:04:19
   • Understanding Change Case Study 00:00:37
5. Leading and Managing the Change
   • Leading & Managing the Change 00:03:22
   • Leading & Managing the Change Case Study 00:00:39
6. Gaining Support
   • Gaining Support 00:02:09
   • Gaining Support Case Study 00:00:31
7. Making it all Worthwhile
   • Making It All Worthwhile 00:03:42
   • Making It All Worthwhile Case Study 00:00:36
8. Using Appreciative Inquiry
   • Using Appreciative Inquiry 00:06:22
   • Using Appreciative Inquiry Case Study 00:00:45
9. Bringing People to Your Side
   • Bringing People to Your Side 00:02:46
   • Bringing People to Your Side Case Study 00:00:45
10. Building Resiliency
    • Building Resiliency 00:04:34
    • Building Resiliency Case Study 00:00:36
11. Building Flexibility
    • Building Flexibility 00:02:25
    • Building Flexibility Case Study 00:00:45
    • Closing 00:00:21