by Integrity Training | Released May 2018 | ISBN: None

The Quality Management course will teach the students on techniques and methodology to develop, improve and implement quality control programs at their workplace. This course will enable the students to incorporate quality in the project, prioritize the requirements to meet the end-customer’s quality requirements, implement quality assurance and quality control procedures to ensure project success. It also teaches on the development of a quality management plan. The course is based on the real-world scenarios to give the students a better understanding of what they are learning. The Quality Management course is the next step for the students who have completed the project management course. It builds up on the knowledge gained in the project management course and focuses on the quality management aspect of project management. The quality management course opens up the avenues for career growth in the field of project management. Note: PMI, Project Management Institute, Project Management Professional (PMP), PMP, Certified Associate in Project Management (CAPM), CAPM, PMI Agile Certified Practitioner (PMI-ACP), PMI-ACP, PMI Risk Management Professional (PMI-RMP), PMI-RMP, PMBOK, PgMP, PULSE OF THE PROFESSION, THE PMI TALENT TRIANGLE and The PMI REP Logo are registered marks of the Project Management Institute, Inc. Show and hide more Publisher Resources Download Example Code

1. Introduction
   • Introduction 00:00:10
   • Course Introduction 00:00:43
   • Instructor Introduction 00:00:53
2. Chapter 01 - Concept of Quality
   • Introduction 00:00:06
   • Concept of Quality Part1 00:02:08
   • Concept of Quality Part2 00:07:27
   • Grade vs. Quality 00:01:19
   • Quality Management Part1 00:00:36
   • Quality Management Part2 00:01:35
   • Impact of Poor Quality 00:03:23
   • Key Terms Part1 00:02:51
   • Key Terms Part2 00:02:48
   • Key Terms Part3 00:01:21
   • Key Terms Part4 00:00:31
   • Key Terms Part5 00:03:28
   • Key Terms Part6 00:07:13
   • Key Terms Part7 00:01:46
   • Key Terms Part8 00:02:07
   • The Five Major Cost Categories Part1 00:01:33
   • The Five Major Cost Categories Part2 00:00:50
   • 8 Categories of Waste Part1 00:03:26
   • 8 Categories of Waste Part2 00:01:12
   • 8 Categories of Waste Part3 00:01:05
   • Responsibility 00:00:38
   • Thought Leaders 00:03:53
   • 8.1 Plan Quality Management 00:04:54
   • 8.2 Perform Quality Assurance 00:01:39
   • 8.3 Control Quality 00:02:33
3. Chapter 02 - Customer Input to Quality
   • Customer Input to Quality 00:00:06
   • Customer Types 00:01:14
   • Customer Impacts 00:01:01
   • Defining Customer Requirements Part1 00:01:21
   • Defining Customer Requirements Part2 00:00:36
   • Defining Customer Requirements Part3 00:00:21
   • Project Characteristics/Attributes Part1 00:04:17
   • Project Characteristics/Attributes Part2 00:01:27
4. Chapter 03 - Plan Quality
   • Plan Quality 00:00:17
   • Quality Planning Part 1 00:00:37
   • Quality Planning Part 2 00:00:27
   • Scope Statement Part1 00:00:26
   • Scope Statement Part2 00:00:10
   • Product Description 00:00:24
   • Operational Definitions Part1 00:00:30
   • Operational Definitions Part2 00:01:10
   • Benchmarking 00:01:39
   • Cause and Effect Diagrams 00:01:10
   • Process Flowcharting 00:00:35
   • Design of Experiments 00:02:09
   • Quality Management Plan Part1 00:00:46
   • Quality Management Plan Part2 00:01:03
   • Types of Plans 00:01:09
   • A Good Quality Assurance System 00:01:26
5. Chapter 04 - Quality Control
   • Quality Control Part1 00:00:23
   • Quality Control Part2 00:00:29
   • Cost of Quality Part1 00:00:24
   • Cost of Quality Part2 00:02:32
   • 7 Basic Quality Tools 00:00:49
   • Key Concepts Part1 00:00:33
   • Key Concepts Part2 00:00:51
   • Key Concepts Part3 00:01:26
   • Key Concepts Part4 00:01:04
   • Trend Analysis 00:01:41
   • A Good Quality System Will 00:00:33
   • Control Charts 00:00:58
   • Control Charts Key Terms Part1 00:00:49
   • Control Charts Key Terms Part2 00:00:34
   • In Control 00:02:55
   • Variations Part1 00:00:56
   • Variations Part2 00:01:16
   • SIPOC Part1 00:00:43
   • SIPOC Part2 00:00:35
   • Pareto Diagrams Part1 00:01:09
   • Pareto Diagrams Part2 00:00:30
   • Statistical Sampling Terms Part1 00:04:09
   • Statistical Sampling Terms Part2 00:00:37
   • Acceptance Sampling 00:00:43
   • Advantages of Acceptance Sampling 00:01:11
   • Disadvantages of Acceptance Sampling 00:00:27
   • Quality Circles 00:00:48
   • Quality Control vs. Assurance 00:00:47
   • Continuous Improvement 00:01:51
6. Chapter 05 - Six Sigma
   • Six Sigma Part 1 00:00:18
   • Six Sigma Part 2 00:00:32
   • Six Sigma Part3 00:00:34
   • Performance Aspects of Six Sigma 00:00:57
   • Defects Per Million Opportunities 00:00:58
   • Six Sigma Advantages Part1 00:00:20
   • Six Sigma Advantages Part2 00:00:15
   • Making Six Sigma Work 00:01:13
   • Do You Have A Six Sigma Philosophy? 00:01:58
   • The Steps Part1 00:01:10
   • The Steps Part2 00:00:48
   • Implementing Six Sigma in Projects 00:02:37
   • The Six Sigma Methodology 00:00:28
   • Define 00:00:37
   • Measure 00:00:39
   • Analyze 00:00:41
   • Improve 00:00:53
   • Control 00:01:19
   • The 6 Six Sigma Challenges - Scope 00:01:03
   • The 6 Six Sigma Challenges - Training 00:00:34
   • The 6 Six Sigma Challenges - Implementation Model 00:00:59
   • The 6 Six Sigma Challenges - Communication 00:00:43
   • The 6 Six Sigma Challenges - Measuring Progress 00:00:36
   • The 6 Six Sigma Challenges - Risk Management 00:01:22
   • Course Closure 00:00:17
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