Table of Contents

1. Getting Started
   • Crisis Management 00:00:42
   • Getting Started 00:01:07
2. Crisis
   • Crisis 00:03:53
   • Crisis Case Study 00:00:49
3. Workplace Violence
   • Workplace Violence 00:03:31
   • Workplace Violence Case Study 00:00:36
4. Myths
   • Myths Case Study 00:00:50
   • Myths 00:04:21
5. Escalation
   • Escalation 00:04:31
   • Escalation Case Study 00:01:04
6. Concerning Behaviors
   • Concerning Behaviors 00:03:51
   • Concerning Behaviors Case Study 00:00:49
7. Domestic Violence Indicators
   • Domestic Violence Indicators 00:04:12
   • Domestic Violence Indicators Case Study 00:00:46
8. Triggers of Workplace Violence
   • Triggers of Workplace Violence 00:04:12
   • Triggers of Workplace Violence Case Study 00:01:03
9. Conflict Dangers
   • Conflict Dangers 00:03:56
   • Conflict Dangers Case Study 00:00:57
10. Response
    • Response 00:04:53
    • Response Case Study 00:01:00
11. Strategies
    • Strategies 00:04:41
    • Strategies Case Study 00:00:45
    • Closing 00:00:21